FAQs for Supporters/Fans

Diperbarui 7 Desember 2021

I have paid - why is the work I have supported still locked??

After completing payment, make sure you are logged in. Read the guide and steps to login at "How to Login".

I have paid using an e-wallet (OVO, GoPay, Shopeepay), but how come I cannot access the content immediately?

Make sure you are logged in. If you are logged in and still experiencing issues, the problem might be with the payment system. You can check your payment status in the "support history." If the status is failed, the balance will be refunded. It is highly recommended to complete the payment via e-wallet within 30 seconds after clicking "Confirm Payment" to avoid issues. Also, ensure you are in a location with a good signal.

I have paid using a Virtual Account bank transfer, how come I cannot access the content?

Paying through a Virtual Account can have the funds confirmed immediately if the transfer is made via ATM, or by selecting the Online option if using mobile/internet banking. If using mobile/internet banking and choosing the LLG method, there will be a delay of several hours up to a day, depending on the time and business day, to confirm the transaction.

I have paid using a Virtual Account bank transfer. Where do I send the proof of transfer?

There is no need to send proof of transaction, as the system will automatically verify it. If the transaction fails, the principal amount of the transaction (excluding transaction fees) will be refunded.

I made the wrong purchase - can I switch it to another purchase, or add value for a higher-priced content?

All purchases are final, so we do not accommodate exchanges of products or content, or requests for product or content replacement by paying the difference.

I made one transaction for one work, but why was my balance deducted for two transactions for the same work?

If this happens, the error is clearly on the KaryaKarsa system. Please contact the admin via email at tanya@karyakarsa.com or you can DM the social media account [at]Karyakarsa_id on Instagram or Twitter.

I want to stop receiving the latest post emails from the creator, how can I do that?

When you support a creator, you will automatically be set to Follow that creator and will receive emails every time that creator makes a new work on their KaryaKarsa page. So, if you want to stop receiving these emails, you just need to click the Follow button once.

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Last updated 2 days ago

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