FAQs for Supporters/Fans
Diperbarui 7 Desember 2021
Last updated
Was this helpful?
Diperbarui 7 Desember 2021
Last updated
Was this helpful?
After completing payment, make sure you are logged in. Read the guide and steps to login at "".
Keep calm and refresh your browser. Make sure you are logged in. Go to the creator page you have supported, or go to the .
Make sure you are logged in. If you are logged in and still experiencing issues, the problem might be with the payment system. You can check your payment status in the "support history." If the status is failed, the balance will be refunded. It is highly recommended to complete the payment via e-wallet within 30 seconds after clicking "Confirm Payment" to avoid issues. Also, ensure you are in a location with a good signal.
Paying through a Virtual Account can have the funds confirmed immediately if the transfer is made via ATM, or by selecting the Online option if using mobile/internet banking. If using mobile/internet banking and choosing the LLG method, there will be a delay of several hours up to a day, depending on the time and business day, to confirm the transaction.
There is no need to send proof of transaction, as the system will automatically verify it. If the transaction fails, the principal amount of the transaction (excluding transaction fees) will be refunded.
All purchases are final, so we do not accommodate exchanges of products or content, or requests for product or content replacement by paying the difference.
If this happens, the error is clearly on the KaryaKarsa system. Please contact the admin via email at tanya@karyakarsa.com or you can DM the social media account [at]Karyakarsa_id on Instagram or Twitter.
When you support a creator, you will automatically be set to Follow that creator and will receive emails every time that creator makes a new work on their KaryaKarsa page. So, if you want to stop receiving these emails, you just need to click the Follow button once.
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