# FAQs for Supporters/Fans

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<summary><strong>I have paid - why is the work I have supported still locked?</strong>?</summary>

After completing payment, make sure you are logged in. Read the guide and steps to login at "[How to Login](/karyakarsa-usage-guide/user-guide/petunjuk-penggunaan-karyakarsa-untuk-penikmat-karya/how-to-login.md)".&#x20;

</details>

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<summary>Is KaryaKarsa safe for transactions?</summary>

KaryaKarsa collaborates with reputable parties such as Google Play, Apple App Store, Xendit, and Midtrans to process transactions, ensuring that transactions run smoothly.

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<summary>Can works on KaryaKarsa be read for free?</summary>

While it is true that many works on KaryaKarsa are set as paid by the creators, there are many works or chapters offered for free. Check your favorite creator’s page and look out for the unlocked works.

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<summary>Who are the popular creators on KaryaKarsa?</summary>

To see popular creators on KaryaKarsa across various types of stories—novels, serial stories, short stories, comics, audiobooks, and more—you can visit the Discover page (<https://karyakarsa.com/discover>) or use the search feature in the KaryaKarsa mobile app.<br>

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<summary>How do I download works from KaryaKarsa?</summary>

Whether or not you can download works from KaryaKarsa depends on what type of work it is and how the creator has set it. Most written works cannot be downloaded, but there are some that are offered through a clearly-marked downloadable PDF file. Other types of works, like file templates, 3D mod packs, can also be easily downloaded.

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<summary>I can't login when I've already paid for a work, what do I do? </summary>

Keep calm and refresh your browser. Make sure you are logged in. Go to the creator page you have supported, or go to the [User Feed](https:/karyakarsa.com/feed).&#x20;

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<summary>I have paid using an e-wallet (OVO, GoPay, Shopeepay), but how come I cannot access the content immediately? </summary>

Make sure you are logged in. If you are logged in and still experiencing issues, the problem might be with the payment system. You can check your payment status in the "support history." If the status is failed, the balance will be refunded. It is highly recommended to complete the payment via e-wallet within 30 seconds after clicking "Confirm Payment" to avoid issues. Also, ensure you are in a location with a good signal.

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<summary>I have paid using a Virtual Account bank transfer, how come I cannot access the content? </summary>

Paying through a Virtual Account can have the funds confirmed immediately if the transfer is made via ATM, or by selecting the Online option if using mobile/internet banking. If using mobile/internet banking and choosing the LLG method, there will be a delay of several hours up to a day, depending on the time and business day, to confirm the transaction.

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<summary>I have paid using a Virtual Account bank transfer. Where do I send the proof of transfer? </summary>

There is no need to send proof of transaction, as the system will automatically verify it. If the transaction fails, the principal amount of the transaction (excluding transaction fees) will be refunded.

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<summary>I made the wrong purchase - can I switch it to another purchase, or add value for a higher-priced content? </summary>

**All purchases are final**, so we do not accommodate exchanges of products or content, or requests for product or content replacement by paying the difference.

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<summary>I made one transaction for one work, but why was my balance deducted for two transactions for the same work?</summary>

If this happens, the error is clearly on the KaryaKarsa system. Please contact the admin via email at <tanya@karyakarsa.com> or you can DM the social media account \[at]Karyakarsa\_id on Instagram or Twitter.

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<summary>I want to stop receiving the latest post emails from the creator, how can I do that?</summary>

When you support a creator, you will automatically be set to **Follow** that creator and will receive emails every time that creator makes a new work on their KaryaKarsa page. So, if you want to stop receiving these emails, you just need to click the **Follow** button once.

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<summary>Where can I get information about promotions, cheap works, or free works on KaryaKarsa?</summary>

To get the latest information about KaryaKarsa’s promotional programs, as well as info on cheap or free works, you can check the following sources:

* The KaryaKarsa home feed often promotes various titles
* Follow KaryaKarsa’s Instagram account: <https://instagram.com/karyakarsa_id>
* Join KaryaKarsa’s official WhatsApp channel: <https://whatsapp.com/channel/0029Vb6DShU9MF97gilWBL>

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<summary>How do I access KaryaKarsa?</summary>

Other than through the KaryaKarsa web (<https://karyakarsa.com>) through desktop and mobile, KaryaKarsa can also be accessed through a mobile application:

Android: <https://play.google.com/store/apps/details?id=com.karyakarsa>

iOS: <https://apps.apple.com/id/app/karyakarsa/id1546196520><br>

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<summary>Can I access KaryaKarsa from outside Indonesia?</summary>

Yes, KaryaKarsa can be accessed globally through the website and mobile applications. To support your favorite creator, you can pay using credit card (web) or use your in-app transactions through Kakoin (Android and iOS).&#x20;

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<summary>Why is there adult content visible on my KaryaKarsa?</summary>

KaryaKarsa is a platform where creators can upload and sell any kind of work. Although we have various procedures in place to prevent NSFW or age-inappropriate content from appearing for users who have enabled the Mature Content filter, sometimes some content escapes our oversight. Please report it to us immediately if you encounter this.

Activate the Adult Content filter on your Profile page.

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<table data-view="cards" data-full-width="false"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Problem not solved?</strong></td><td>Please tell us your worries at <a href="mailto:tanya@karyakarsa.com"><strong>tanya@karyakarsa.com</strong></a></td><td></td><td><a href="/files/Y7NxFsT9dJ3rMg0TJWaQ">/files/Y7NxFsT9dJ3rMg0TJWaQ</a></td><td><a href="mailto:tanya@karyakarsa.com">mailto:tanya@karyakarsa.com</a></td></tr><tr><td><strong>Need the latest updates?</strong></td><td>Follow our Instagram, <a href="https://www.instagram.com/karyakarsa_id/"><strong>@karyakarsa_id</strong></a></td><td></td><td><a href="/files/ktJWPLt1JRRT0yGs8xfK">/files/ktJWPLt1JRRT0yGs8xfK</a></td><td><a href="https://www.instagram.com/karyakarsa_id/">https://www.instagram.com/karyakarsa_id/</a></td></tr></tbody></table>


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